Returns & Exchanges

At Proud Mary Coffee, we want you to love your brew; however, due to the perishable nature of roasted coffee, we cannot accept returns on beans unless there is an error with your order. For brewing equipment and merchandise, we offer a 30-day return window for items in their original, unused packaging.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue or your reason for the return.

• 2.
  Review & Approval

  Our team will review your request within 48 hours to determine eligibility and provide you with a Return Merchandise Authorization (RMA) number.

• 3.
  Package Your Item

  Securely pack the unused item in its original packaging, ensuring the RMA number is clearly marked on the outside of the box.

• 4.
  Ship & Refund

  Send the package back to our roastery using a tracked shipping service; once received and inspected, we will issue a refund to your original payment method.